Crossed arms, deep frown, yelling- we all know when a client is pissed.
Just about every successful accountant has been there. You sign up for collaboration only to realize that you’re working with a client from hell.
Although, a stake through the heart always crosses the mind, however, there are better ways to deal with difficult clients.
Problems Faced By Accountants When Dealing With Difficult Clients.
The “Never Follow Rules “ Clients.
Yes, they exist, and yes, they probably do it on purpose, causing extra work for the accountant.
An accountant’s worst nightmare!
Every accountant has, at some point in their career, come across these penny-pinchers. They want a truckload of work done with very little pay. How insulting!
The “Never Committing” Clients
The dream of every freelance accountant is to have several ongoing projects. However, this is not always the case. Employers prefer to hire at the nick of time, dishing out a million-dollar job for a short period.
The “Not So Interested But Have To Do It Anyways” Clients.
Quite a bummer! The services are considered a necessary evil rather than essential.
Too much work leaving them no time to themselves.
Every accountant prays for consistent gigs, but sometimes we ask for too much, or perhaps we get too much.
The Frustrations Of An Accountant.
The Fear Of Getting Underpaid For Superior Work
The Fear Of Calculating Losses On Their Capital And Work done.
The Fear Of Getting A Bad Review/Reputation online.
The Fear Of Losing The Very Few Available Clients Even Though They Can Be Difficult.
How An Accountant Can Deal With A Difficult Client.
Run A Background Check.
Just as in a flight of stairs, this should be your very first step. It helps measure the possibility of a successful collaboration. You get to ask insightful and tailored questions for better delivery.
Do Not Be Too Quick To Reply.
A good morning can quickly turn to a bad one with just one sleazy phone call.
Clients can go as far as creating a scene for a minor error. From annoying calls to judgy texts, and curses, name it. The arrogant words sometimes get so intense they feel like a tear in the skin, which leaves you with no other choice but to rise to the bait. Right?
Not so fast, Mr service provider.
You should never be too quick to reply. Nevertheless, when you finally do, ask that a colleague proofread your draft to ensure you don’t fly off the handle unnecessarily.
Communicate! Communicate! Communicate!
Clients want to be filled in on every development concerning their project, and keeping mute during a project/gig can be a big red flag for an accountant.
Yes! At times, clients are hot under the collar because they haven’t heard a single word from their employees. However, this shouldn’t be a problem. At least not anymore! All you have to do is pick up the phone every quarter of the project and let your clients know the progress.
No Need For A War Of Words.
A study shows that it takes a minimum of two individuals to argue. So let the client yell, and then in a sweet tone, calmly explain that you are interested in a conversation. If the client is proving to be a pain in the you-know-what, you’re left with no other option but to involve the authorities for safety reasons.
Get Into Their Feelings Before Getting Into Yours.
Some clients have either had a terrible experience with notorious money-grubbers or probably facing personal issues in their lives hence making them a bit grumpy.
Don’t be afraid to ask about their well-being. You never know if the client needs a listening ear.
Put A Stop Sign To The Collaboration.
Not every gig is going to be a bed of roses; not all will be profitable; sometimes, you need to let go.
You can do this by letting them know your intentions as early as possible. However, ensure you offer a full refund for the services not delivered.
Evaluate The Situation
The reasons for the problem.
The preventive measures.
The lessons learned for future application.
Have you dealt with a difficult client lately?